Privacy policy.
INTRO
Who we are and how you can contact us
We are the Collard Design Studio and we are based in London, England. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site (www.collarddesignstudio.co.uk) and our social media channels, and explains how we collect, hold, use and disclose data. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact us for privacy-related queries by emailing collarddesignstudio@gmail.com.
Our Role in your Privacy
If you are a customer or just a visitor on our Site, this Privacy Policy will apply to you.
Our Responsibilities
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
Your Responsibilities
Please read this Privacy Policy.
If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
When and How we collect Data
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:
You purchase a digital product.
You interact with us on social media.
You complete any forms or send us a direct message via social media or an email.
You participate in events, promotions and giveaways or any request for additional data such as customer surveys.
You accept our cookies and other tracking technologies on any device you use to interact with us.
You voluntarily submit your data to us for any reason.
Types of Data we may collect (including automatically)
Contact details (name, address, email).
Financial Information (bank details when you are making a purchase).
Basic information about your business.
Data about the products you purchase.
Data about your experience with our Site and our products and services.
Data relating to your circumstances and such other information that is relevant to the products or services we provide to you.
Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal Data.
Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions).
How and why we use and disclose your Data
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes that include:
Operating our Site.
Providing you with products, information and services.
Customer support.
Tracking your purchase history.
Detecting and preventing fraud.
Improving our Site.
Making your experience on our Site more efficient and enjoyable.
Market research e.g. we may contact you for feedback about our products and services.
Marketing (with your consent).
We may disclose your data for the purposes it was collected and also:
As required by law subject to our obligations.
With your consent.
Within our business.
To send you marketing material (with your consent).
To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms).
WHAT ARE YOUR CHOICES?
Don't provide us with personal data
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
Turning off cookies
Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
What are your rights?
You can exercise your rights at any time by contacting us via the email collarddesignstudio@gmail.com.
You can access information we hold about you
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.
Inaccurate information
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
Objections to using data for profiling or automated decisions
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
You have the right to be forgotten
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
You have the right to make a complaint regarding the use of your data
If you have any complaints regarding how your data is handled, please contact us via our email collarddesignstudio@gmail.com.
How secure is the data collected?
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:
Storing electronic data with reputable third party storage providers who have appropriate security protections.
Limit access to personal information to individuals who need to know.
We do not store your payment details.
HOW WE STORE & SHARE PERSONAL INFOMATION
Our company is hosted on the Square Space platform. Square Space provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Square Space’s data storage, databases and the general Square Space applications. They store your data on secure servers behind a firewall.
How long do we store data?
We will keep your data for as long as we need it and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise Data which is no longer necessary.
Third parties who process your data
We share data with third parties in the following circumstances:
Other companies in our group of companies, as necessary to operate our site.
Our suppliers and service providers working for us e.g. payment processors.
Our professional and legal advisors.
Third parties engaged in fraud prevention and detection.
Law enforcement or other government authorities.
Share with third parties who enable us to provide our products and services which may include:
payment processors such as Stripe, PayPal, who may process your payment for any products and services bought from us.
Social media and analytics such as Instagram.
Where we have your consent to do so or otherwise where we are legally permitted to do so.
Age of consent
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.
Cookies and how to block them
We use cookies, this helps us improve the products and services we provide.
What are cookies?
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.
Updates to our Privacy Policy
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it's the latest version.
*Effective date: July 2022.